Solutions

Today's enterprise market is a large and diverse segment that includes a variety of different business, government, and educational entities. Still, as the global business environment becomes increasingly competitive, enterprises of all shapes and sizes are driven by a common desire to lower operational costs, improve productivity, increase customer retention and speed time to market.

As the focus on bottom-line profitability and lower operating costs continue, so does the demand for rapid return on investments, particularly when it comes to new technology. In an effort to maximize and leverage investments in next generation equipment and applications, many enterprises are turning to new tools that enhance, measure and report on the utilization and efficiency of their investments.

TeleMate.Net Software's product families enable enterprises to control:

Regulatory Mandates

Enterprises are stretching to prove compliance to mandatory regulation while balancing compressing budgets and increased risk due to security threats

Government and industries across the globe force regulatory mandates to ensure that both business sensitive and personal information is secure and individual are protected from unwanted threats. In North America alone mandates affect network requirements and best networking practices for all Healthcare Providers, Financial Services Companies, Educational Institutions and Government Agencies. Regulations including HIPAA, CIPA, Sarbanes-Oxley Act, the Graham Leach Bliley Act and SEC rule 17A-4. IN each compliance does not only required monitoring ingress and egress internet activity but voice communications as well.

Each hole in your security blanket jeopardizes information leaks and increases risk and liability from failure to comply or risk for lawsuits. Examples include installation and use of unauthorized chat application including Skype^™, file sharing clients like Kazaa or Bittorrent, or even employees accessing pornography or terroristic material. Each places your organization in a legally vulnerable position. In fact, the average cost of one potential legal liability case is $500,000! Employees spend from 30 minutes to three hours a day surfing non-work related sites. And prime time surfing hours for the worst of the web is 9 to 5 - when most employees are hard at work!

Even today, companies have a false sense of security in regards to telecommunications. Today's sophisticated hackers strike even the best-protected systems, IP and TDM. vulnerable. Once inside, hackers can place thousands of calls at your expense, conduct illegal business on your lines, or sell calls you pay for on the black market. Annually, telecom fraud is a multi-billion dollar problem. Hackers continue to attack hundreds of high-level corporate networks through unsecured telecom systems. A complete solution requires real-time monitoring of both Voice and IP networks alike.

NetSpective^™ Content Filter and NetAuditor^™

• Provides selective blocking of chat clients and extended file sharing features
• Signature based blocking inspects all packets regardless of port
• Deep packet inspection identifies even undocumented and encrypted protocols like Skype^™
• Enables monitoring on all internet traffic regardless of protocol or pathway.
• Facilitates network audits with historical gas-gauge, detail and summary reports by user, group, protocol, domain, and category.
• Provided integration with internal directory services for centralized control and policy assignment.
• Provides Micro-Updates to ensure current and accurate signatures for policy enforcement.

TeleMate^™ Unified Call Accounting

• Monitors and logs all calls records including incoming, outgoing, internal, and tandem.
• Monitors, logs and classifies call activity by any call attribute.
• Assigns provided or user-defined classification for quick access.
• Identifies historical trends with user-define criteria and real-time notification
• Provides leg by leg analysis as calls are transferred with the voice network.
• Provides crucial night and weekend protection through alerts, such as emails and digital paging.
• Provides consolidated reporting regardless of switch manufacturer.
• Provides a central repository for history call activity regardless of type of call.
• Provides real-time reporting for monitoring individuals and trends with custom filters.
• Ensures accurate billing and accountability.

Bandwidth Optimization

Improve Quality-of-Service through Bandwidth Optimization

Network quality-of-service (QoS) may be your most important business asset. If your QoS is dragging, so is your ability to keep pace with competition. Today business bandwidth for internet and voice services allow employees buy products, chat with friends, visit their kids at daycare, listen to real-audio feeds and MP3s, and play interactive games. No wonder services using mission critical bandwidth suffer. 67% of IT managers are facing bandwidth increases of close to 50% annually. Are you one of them?

Networks today support integrated voice and data services. Each has the ability to impact the other. Many network administrators need tools for both monitor and controlling voice and data usage.

NetSpective^™ Content Filter and NetAuditor^™

• Improves QoS by limiting high-bandwidth Internet use.
• Selectively blocks access to high-bandwidth Internet sites and unwanted protocols.
• Monitors acceptable Internet usage for bandwidth optimization.
• Analyze network bandwidth trends
• Analyze bandwidth impact from HTTP, FTP, Telnet, SMTP and other unwanted protocols.
• Audit performance with graphical and tabular information using gas gauges, detail, and summary reports by user, protocol, domain, and category.
• Evaluates the number and impact of individuals accessing network.
• Categorized sites are added in minutes of users going online to new sites.
• Reduces management requirements leveraging plug and play technology and real-time synchronization with existing directory services so technical resources can focus on other mission critical topics.

TeleMate^™ Unified Call Accounting

• Improves QoS by providing a top-down view of your entire voice network in real-time regardless of telecommunication equipment manufacturer.
• Identifies trunk groups and service provides that exceed capacity and those that could be combined with excess capacity.
• Identify defective, overloaded or redundant trunks to indicate needed repairs.
• Review historical activity data to identify peak usage patterns and help project service needs.
• Reviews graphic depiction the Grade of Service (P) for trunk groups and their efficiency.
• Identifies optimal settings for automated call routers.
• Audits concurrent call and the impact they have on a converged IP network.
• Identifies and notifies administrators when configurable trends are exceeded or fall below thresholds considered 'normal'.
• Identifies users, departments, and geographies that are uses more capacity than expected.

Cost Reduction

Allocation of network services and related expenses back to the cost center or department create accountability

Historically businesses have thought only of sky rocketing telecommunication costs when the topic of cost reductions surface in budgetary reviews. In today's tough economic times the cost of Internet bandwidth comes in a close second and in some organization is ahead by more than a nose. Organizations use many different models for accounting for communication expenses including overhead distribution and departmental /cost centers allocations. Those with tighter controls and tools that provide granular visibility are ahead of the game are typically envied in the boardroom.

Typically management institutes cost reductions by eliminating excess services or functions. To minimize the underlying effect on the overall business accurate cost to performance detail is required for network services as well as employee productivity. Tools that provide details at the packet level by individual employee, provide concise, easy to understand views make decisions less difficult.

Accurate cost allocation and expense management enable business to recognize the need for expansion or process changes that increase operation efficiency. Access to information is vital in making decisions.

NetSpective^™ Content Filter and NetAuditor^™

• Identifies internet traffic by accesses and volume.
• Enforces usage policies that minimize bandwidth usage
• Provides individual, group or department level detail on network usage
• Provides intuitive, at-a-glance reports with drill down supporting details.

TeleMate^™ Unified Call Accounting

• Unified collection, rating, and consolidated reporting all switch manufacturers including mobile service providers including at&t, T-Mobile, Sprint, and Verizon.
• Uses standard and custom tariffs US and International tariffs for accurate rating and cost allocation.
• Enables customer user define rating by any call attribute or combination of call attributes
• Provides user and account level billing and expense distribution.
• Profiles and distributes recurring and non-recurring charges.

Productivity

Increases in bandwidth capacity and performance combined with the lack of daily monitoring, the Faster Individual Productivity Declines

According to industry sources, employees now spend close to twice as much time surfing non-work related Internet sites and chatting with unauthorized soft clients as in years previous. Under your nose, employees could be squandering anywhere from 30 minutes to three hours a day surfing, trading stocks, chatting, shopping, gambling, listening to music, watching film-clips, playing online games or Skyping home and aboard. This devours productivity. One employee wasting an hour a day on the Internet can cost a company $6,000 a year. With 500 workers this is a $3 million a year problem. No wonder two thirds of U.S. businesses block and monitor employee Internet usage.

In addition, wasteful telephone use can add to the productivity loss. Over 20% of workplace calls are personal. Did you know that a single employee wasting one hour a day on the telephone could cost a company $6,000 a year in lost productivity alone?

Enterprises with sales forces and call centers rely on their staff to be prospecting and responsive customers as they look to your business for solutions. Unmonitored usage hampers the ability to expand your customer base and improve customer satisfaction.

NetSpective^™ Content Filter and NetAuditor^™

• Maximize productivity by permitting reasonable Web use
• Preserve morale with selective blocking offensive and non-productive network traffic
• Identify the sites accessed by each employee
• Use reverse DNS lookups to associate site names with IP addresses
• Identify the heaviest Internet users
• Identify non-productive download activities
• Identify most frequently accessed sites
• New Internet sites are categorized in minutes and automatically applied group policies for enforcement
• Block the sites that are your worst productivity draws
• Categorize millions of URLs to provide granular control
• Performs real-time notification of network abuse
• Reminders and collects user acceptance of a internet usage policy

TeleMate^™ Unified Call Accounting

• Identify call volume, topics, destinations, sources, length, frequency and peak calling times.
• Monitors all call type and assigned provided or user-defined classification for quick access.
• Automatically tags certain phone numbers for special tracking.
• Track account activity and builds a marketing prospect/customer database.
• Provides real-time reporting for monitoring individuals, work groups, or departments.