TeleMate^® MAX

Managed Access

Critical business decisions depend on reliable information and assured service delivery. TeleMate's 'pay as you go' service provides real-time visibility into your dynamic voice infrastructure. As our professional service organization addresses your voice monitoring requirements you can focus on other mission-critical tasks.

TeleMate MAX is a cloud-based service that provides enterprise-class call detail reporting in a fully hosted, high-availability Software as a Service (SaaS) format. TeleMate MAX features transparent service delivery, robust functionality and predictable engagements with no incremental extension, call volume or reporting fees. This facilitates cost-effective, virtualized call accounting solutions without the expense and complexity of an on-site infrastructure, reduced IT staff or legacy service bureau systems.

Advanced TeleMate MAX administration and integration capabilities include real-time alarms, automatic report distribution, LDAP integration, SSL data collection, SMDR verification, data portability and authenticated user access control. TeleMate MAX also offers on-demand scalability, with support for unlimited extensions, locations, call records and multi-vendor circuit and IP switch interfaces.

By following the 'Roadmap to Savings', our professional service staff will improve the operational efficiency of monitoring your voice network regardless of the underlying switch fabric. Our technical staff has lead more than 18,000 deployments over the past three decades and are dedicated to servicing your requirements. In other words, 'we do all the work', and you 'receive the benefits'.

With TeleMate MAX, users enjoy superior call management functionality while simultaneously avoiding the capital investment and limited capabilities of conventional systems. The TeleMate MAX 'under promise and over deliver' approach provides superior call accounting function, more efficient IT resource use and lower total cost of ownership.

Featured Highlights

• Service Quality
  • Hosted, Software As a Service (SaaS) delivery model
  • Assured service delivery
  • Predictable engagement structures
  • Proactive, ongoing service assurance commitment
  • Expert system administration
  • Continuous service enhancements
  • On-demand scalability
  • Support for unlimited extensions, call records and data sources
  • Backed by TeleMate.Net Software
• Reporting Features
  • Real-time call monitoring
  • Real-time alarms with user-defined thresholds and notification
  • 100 customizable report templates
  • On-demand reporting
  • Automatic report distribution by e-mail, SMTP, FTP profile
  • Report distribution by organizational level
• Telecom Cost Allocation
  • Real-time call rating
  • Carrier tariff integration
  • User-defined call costing
  • VPN and special number costing
  • Account number/code management
  • Multiple currency support
  • Tax management
  • Time zone reconciliation
  • Recurring and non-recurring expense management
• Operation & Administration
  • HTTPS Web interface
  • Authenticated user-level access control
  • Enterprise directory integration
• Call Processing & Storage
  • Multivendor circuit and IP switch interfaces
  • SSL data collection
  • Software agent call relaying
  • Call data portability
• Total Cost of Ownership
  • No capital investment required
  • Predictable monthly operating expense
• Reliability & Security
  • High availability data center
  • Secure operations: Biometric security at data center. SSL data collection. HTTPS interface with user level access control.
  • Multi-user access with user-level security profiles